Commuters in metro cities are pissed off over the rising variety of cancellations on Uber, the app-based taxi service. Geetika Sachdev–a communication skilled based mostly in Gurgaon– is extraordinarily upset with Uber providers. “I had a crucial meeting to attend and couldn’t make it, since three cab drivers cancelled on me. The worst part is they agree to take you to the destination, and as soon as you share your address, they leave you stranded. There has also been an instance when a cab driver cancelled on me, after arriving at my pickup destination. My biggest fear is what if I need a cab during a medical emergency,” she advised indianexpress.com
Pune-based dental pupil Uneza Q, who relies upon closely on ride-hailing providers to get to school, calls the taxi providers worse than autos. “Last month, I almost missed my exams,” she mentioned. Many different passengers in India have additionally been complaining on social media about related incidents. It seems like Uber plans to repair a few of these issues with its new insurance policies round bettering driver and rider expertise.
The highest causes for many such journey cancellations are drop areas or on-line fee (card or UPI) chosen by clients, however deemed unfavourable by drivers. In an try to incentivise the precise platform behaviour, drivers who meet a predefined journey acceptance threshold will now be eligible to get the vacation spot data in order that they will make an knowledgeable alternative.
“To remove frustration for riders and drivers alike, we are now showing trip destinations to drivers before they decide to accept the ride. Upfront destination feature is already live across 20 cities and will be expanded to all others,” Nitish Bhushan, Director of Central Operations, Uber India wrote in an official blog publish.
Drivers understandably don’t like having to drive out of their strategy to decide up passengers. To repair this, Uber has additionally launched extra earnings for drivers in case they should journey a protracted distance to select up riders.
“Drivers will be able to see the earnings for long pick-ups, separately displayed on the fare receipt. When drivers are few, and demand is high, this will help ensure that you can get a ride when you need one,” Bhushan added.
For those who’re a frequent Uber rider, chances are high you should have gone via the trouble of the driving force calling you up, asking whether or not it’s a money or on-line journey, and the second you mentioned ‘online payment’ the journey is immediately cancelled by the driving force. Till now, Uber drivers weren’t in a position to see if the journey was ‘cash only’ or ‘online’. The service is now displaying drivers the mode of fee (money or on-line) earlier than the journey begins. This may allow them to decide on a cash-only journey if that’s what they want.
“Going a step further to make the cash or online decision irrelevant, we’ve now introduced a daily pay process for drivers. This will ensure that trip earnings from Monday to Thursday, are credited to drivers the next day, while earnings from Friday to Sunday, are credited on Monday,” the publish provides.
Lastly, the corporate notes that it has additionally raised Uber fares to cushion drivers from the impression of rising gas costs throughout many cities in India. “We are always striving to make driving with Uber a viable and attractive option for drivers and the recent hike in fares will directly boost their earnings per trip,” the corporate mentioned.