Margaret Eggett, 68, desires to warn others of cons after she fell sufferer to 1, following a textual content message from an unknown quantity stating she had made a £79.99 fee to Amazon. The pensioner, who lives alone after her husband Michael died final 12 months, referred to as the cellphone quantity to question the fee as a result of she did not maintain an account with the retail large.
Margaret stated she spoke to a person who claimed to work for the e-commerce firm and who apologised for the enterprise’ mistake and instructed Margaret to obtain an app referred to as AnyDesk to get a refund Daily Record experiences.
However unbeknown to Margaret, the app is a distant help software program and permits somebody to entry your gadget for those who present a code.
Shortly after, the grandmother observed greater than £2,000 had been taken from her checking account in two funds.
Margaret, of Livingstone, Scotland, has been left in debt from the theft, leaving her overdrawn simply weeks earlier than a dream two-week cruise across the Mediterranean.
She additionally claims her financial institution Santander has denied her two fraud claims in a bid to retrieve her lacking money.
The gran stated: “I phoned the number and the man that answered said he worked for Amazon. He told me I needed to download an app to get my money back.
“He requested me to confirm my identify and my cellphone quantity. I did not know any higher.
“When I was on the phone I checked my online banking and I questioned them as I noticed £999.99 and a further £1080 had come out.
“My pension and PIP had been due on Friday and I assumed I might be capable to repay my overdraft as I’ve booked a cruise in three weeks.
“Now I’ve been left in debt. I’ve only got £400 left on my overdraft.
“I have been in some state over all of it. I simply really feel like I am not getting wherever.”
Margaret contacted her bank about the two fraud claims, but both of her complaints were denied.
She believes Santander should have stopped the transaction immediately and flagged it as suspicious.
The scammers used her name as a reference on the transactions – leading the fraud team to believe she had paid herself.
She has now reported the incident to Police Scotland.
The theft is an extra blow to Margaret, who recently had two foot operations and is still grieving the loss of her husband Michael after he died of pneumonia.
“I misplaced my husband and greatest buddy Michael final 12 months,” Margaret said.
“He was all I ever wanted. He died in my arms on the fifth of March. We met once we had been 17.”
A Police Scotland spokesperson said: “Officers acquired a report of a phone banking rip-off on Wednesday, 11 Could, 2022. Enquiries are ongoing.”
A Santander spokesperson said: “We take defending our clients from fraud and scams extraordinarily severely and have a substantial amount of sympathy for individuals focused by the criminals who perform these scams. Our fraud group work onerous to forestall and detect fraud and we’ll examine the small print of any claims made by our clients.”
An Amazon spokesperson said: “Scammers that try to impersonate Amazon put our clients and our model in danger. Though these scams happen exterior our retailer, we’ll proceed to put money into defending clients and educating the general public on rip-off avoidance. We encourage clients to report suspected scams to us in order that we will defend their accounts and refer dangerous actors to regulation enforcement to assist preserve customers secure. Please go to our assist pages to seek out further info on tips on how to determine scams and report them.”